14th Annual Practice Management Symposium:
5 M's of a Successful Practice

Practices are far more likely to achieve excellence if there is a solid management model whose end result focuses on the best in customer service. Spend a day at the University of Minnesota with Sally McKenzie, a highly regarded dental practice management consultant, and learn the 5 M's (message, materials, measurement, manpower, management) of a successful management model applied to dentistry. This unique continuing dental education seminar will focus on management of both the business and clinical aspects of dentistry. Doctors as well as every member of the dental team will benefit from this nuts and bolts course that is packed full of proven concepts and practical systems that can be put into use immediately.

You will discover how to:

• create the M "message" for new patients.
• enhance patient loyalty.
• keep patients returning to your practice.
• measure the results of your efforts.
• develop accountable job descriptions.
• recruit and hire peak performers.
• identify personality types that affect practice system success.
• reduce high overhead.

Sally McKenzie, Certified Management Consultant and nationally known lecturer and author. Ms. McKenzie is CEO of McKenzie Management, which has provided highly successful and proven management services to dentistry since 1980. McKenzie Management offers a full line of educational and management products as well as a vast array of practice enrichment programs and team training. Ms. McKenzie is the editor of the e-Management newsletter and The Dentist's Network newsletter sent complimentary to practices nationwide. She is a Contributing Editor to Dentistry Today magazine and sits on the advisory boards of several dental companies.

What others have said about Sally McKenzie's program:

"This seminar showed me habits and how I could start doing business correctly!"
Dr. Chad Williams, Attendee, Townie Meeting

"Every topic was extremely beneficial! Sally raised my level of awareness for collection efficiency and internal operations."
Dr. Ron Brielia, Attendee, Pennsylvania Seminar

"Great job! Very well done. All of Sally's topics benefited me equally! My partner and I are opening up a practice and this seminar provided me with knowledge not provided in dental school."
Dr. David Marutani, Attendee, Hawaii Dental Association

This program is funded in part by an unrestricted educational grant from Excel Dental Studios, Inc.